For professionals
Referring to MKJ Care Services
Information for discharge teams, social workers, council brokerage and other providers. We are a CQC-registered domiciliary care provider covering Plymouth, Torbay, Newton Abbot and Teignmouth.
- Visits from one hour up to twenty-four hours a day
- Personal care, dementia support, night cover and complex needs
- Directors hold NVQ Level 4 in Social Care
Our regulatory position, up front
You will check this before you ring us, so here it is first. MKJ Care Services is registered with and inspected by the Care Quality Commission. Our current rating is “Requires Improvement”, from our inspection on 16 December 2022. We have not been re-inspected since.
When a re-inspection happens is CQC’s decision, not ours. In the meantime you can read independent reviews from the families we support on homecare.co.uk.
Read the full inspection report · Our complaints procedure · More on our rating
What we provide
Support types
- Personal care and daily living support
- Medication support
- Dementia support
- Night cover: sleeping, waking and respite
- Physical disabilities, challenging behaviour and associated mental health needs
Visit patterns
- From one hour up to twenty-four hours a day
- Daytime and overnight
- Respite for a family carer
Areas covered
- Plymouth, Plymstock, Plympton and Ivybridge
- Torquay, Paignton and Brixham
- Newton Abbot, Kingsteignton and Teignmouth
- Bordering areas — please ask
Staff training
All our care staff complete an induction covering health and safety, first aid, and moving and handling, and we follow Skills for Care guidance on training and development. Staff have also completed the Oliver McGowan Mandatory Training on Learning Disability and Autism.
We will confirm training records for any named staff on request.
How a referral works
Ring or send an enquiry
Use the number above or the form below. Please do not send identifying details in a first enquiry.
We talk through the need
What support is required, where, and how often.
A free assessment visit
We assess at home before agreeing anything, and write a care plan from it.
Care starts
The plan is reviewed as needs change.
Available on request
Rather than publish figures that could be out of date by the time you read them, we will confirm any of the following directly when you contact us:
- Current capacity and availability in your area
- Rates, including any variation for nights, weekends and two-carer calls
- Which funding and contracting arrangements we work with
- Insurance, safeguarding and training documentation
- Policies, including safeguarding, medication and business continuity
Who we work with
Working in partnership with the NHSWe work alongside NHS services and district nursing teams.
Skills for CareWe follow Skills for Care guidance on training and development.
Purple Angel Dementia AwareRecognised as dementia aware by the Purple Angel campaign.
Coalition for Personalised CareA partner in personalised care.
Rowcroft Hospice Corporate ClubWe support our local hospice as a Corporate Club member.
Disability Confident CommittedCommitted to inclusive recruitment.
Federation of Small BusinessesA member of the FSB.
Make a referral enquiry
If it is urgent, please ring 0800 999 1346 rather than using the form. Please do not include the person’s name or other identifying details in a first enquiry — we will take those securely once we know we can help.
Prefer to talk it through?
Ring us and ask for a director. We would rather have a straight conversation about whether we are the right fit than take a referral we cannot serve well.